Job Details

Job Title:
Customer Service Assessor -Work Based Learning
Reporting To:
Hub Manager - Vocational Tutors and Work Based Learning
Learning & Skills
HMP Berwyn

Description Job Role

HMP Berwyn offers exceptional learning & skill provision, with a focus on rehabilitation, to the men it houses. The curriculum offer supports this process and we are seeking exceptional staff to help us deliver this agenda across a wide range of areas.

As directed by the Hub Manager, your will:

  • facilitate delivery in your curriculum area ensuring that you meet budget, quality and operational targets;
  • deliver high quality, learner focussed service to meet learner needs, contractual requirements and standards, in line with policies and procedures;
  • ensure all learners are appropriately supported to ensure they remain proactively engaged in learning.
  • Key Accountabilities

    • Assess learner knowledge and skills against a set criteria provided by the awarding body.
    • Provide appropriate pastoral support for learners
    • Support learners in the identification and addressing of barriers which may hinder engagement in learning and progression
    • Work with tutors and trainers to develop an assessment plan to ensure that provision is inclusive of all learners and maximises their ability to fulfil their potential as learners
    • Support progress and accreditation of learner focussed provision
    • Support the progression of learners in regard to Essential Skills targets
    • Ensure that learner records are accurate and are maintained in line with data protection and agreed policies
    • Work within the agreed Quality Management System and adhere to quality procedures and correct documentation
    • Ensure the safeguarding of learners
    • Communicate effectively with Novus Cambria colleagues, learners, stakeholders and other departments across the establishment
    • Comply with Health & Safety legislation and prison security requirements
    • Participate in continual professional development activities to ensure skills and qualifications are in line with sector best practice
  • Management & Leadership


  • Financial


  • Qualifications

    • Hold a minimum L3 qualification in relevant subject specific area Essential
    • Hold at least a level 2 qualification in Literacy and Numeracy Essential
    • Appropriate Assessor qualification (TAQA 3, A1, or equivalent) Desirable
    • Appropriate Internal Verifier qualification (TAQA 4, V1, or equivalent) Desirable
    • Ability to speak fluent Welsh Desirable
    • Subject to enhanced Disclosure and Barring Service (DBS) check Essential
  • Experience

    • Knowledge of strategies and processes which support learning Essential
    • Knowledge and understanding of how people learn and methods that can be used to enhance the learning experience Essential
    • Experience of coaching to support learning Essential
    • Track record of working with people presenting with challenging behaviour Essential
    • Experience of working within a prison, further education or training setting Essential
  • Skills

    • Ability to deliver high quality, effective coaching that meets learner needs Essential
    • Ability to deliver information to groups, differentiating according to the needs of the audience Essential
    • Ability to fulfil delivery targets, KPIs and plans Essential
    • Good communication skills, oral and written Essential
    • Ability to co-operate and share work with others, positive team working Essential
    • Ability to produce accurate and timely reports Essential
    • Excellent time management skills Essential
    • Organised and self-motivated with the ability to meet deadlines Essential
    • Demonstrable professional approach and positive attitude Essential
    • Able to deal with fluctuating workloads and maintain calm under pressure Essential
    • Detail conscious, concerned for accuracy Essential
    • Committed to continuous professional development Essential
  • Behavioural Competencies

    • Releasing potential Essential
    • Respect Essential
    • Collaboration Essential
    • Integrity Essential
    • Sustainability Essential
    • Accountability Essential
  • General

    • To actively contribute to Novus Cambria‚Äôs commitment to safeguarding and promoting the well-being of learners and staff.
    • To actively contribute to the principles of Equality and Diversity within the prison.
    • To work flexibly as required.
    • To carry out such training, re-training and updating as may be necessary to fulfil the requirements of the post.
    • To ensure duties are carried out with full regard to Health & Safety legislation and to enable Novus Cambria to meet its objectives in providing a safe and healthy environment for all users.
    • To demonstrate an empathy with the Welsh culture.
    • To undertake other duties that Management may, from time to time, reasonably require, commensurate with the grade.

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