Job Details

Job Title:
Information, Advice and Guidance Worker
Reporting To:
Hub Manager – Settlement and Resettlement
Learning & Skills
HMP Berwyn
£22,950 - £26,013

Description Job Role

HMP Berwyn offers exceptional learning & skill provision, with a focus on rehabilitation, to the men it houses. The curriculum offer supports this process and we are seeking exceptional staff to help us deliver this agenda across a wide range of areas.

Under the direction of the Hub Manager, you will * Ensure that prospective and existing learners receive relevant and appropriate information regarding learning and skills provision and continuing support mechanisms. * Enable learners to produce an informed action plan, which will maximise the impact of learning and skills upon the learner whilst in custody. * Contribute to a multidisciplinary approach that seeks to facilitate effective resettlement of the learner into the community.

  • Key Accountabilities

    • Deliver comprehensive, confidential and impartial information sessions regarding educational and training opportunities within the establishment
    • Develop appropriate, bilingual information materials
    • Support learners through initial assessments using a range of activities, including computer based testing where appropriate
    • Support learners to produce an effective Individual Learning and Work Plan which meets their needs whilst in custody
    • Contribute to the effective allocation of learners to Learning and Skills provision
    • Support learners to review their action plan as significant points in their sentence
    • Provide action plans to other establishments, in line with relevant processes and procedures, to allow continuity of learning through their journey in custody
    • Ensure the safeguarding of learners
    • Ensure that learner records are accurate and maintained in line with data protection and agreed policies
    • Comply with Health & Safety legislation and prison security requirements
    • Support learners engagement with Education
    • Meet KPI and MI deadlines
    • Communicate effectively with Novus Cambria colleagues, learners, stakeholders and other departments across the establishment
    • Maintain a multidisciplinary approach to support positive outcomes for HMP Berwyn residents
  • Management & Leadership


  • Financial


  • Qualifications

    • Hold a minimum L3 qualification in Advice and Guidance, or equivalent Desirable
    • Hold a minimum L2 qualification in Literacy and Numeracy Essential
    • Ability to speak fluent Welsh Desirable
    • Subject to enhanced Disclosure and Barring Service (DBS) check Essential
  • Experience

    • Experience in the relevant area Essential
    • Have a recent track record of effective delivery in an IAG role Essential
    • Experience of working within a prison, further education or training setting Desirable
    • Experience of efficient administration within a busy office environment Essential
  • Skills

    • Ability to meet delivery targets, KPIs and plans, including those related to recruitment, retention and achievement Essential
    • Ability to produce accurate and timely reports and records Essential
    • Good communication skills, oral and written Essential
    • Ability to co-operate and share work with others, positive team working Essential
    • Ability to deliver information to large groups, and to a diverse audience Essential
    • Excellent time management skills Essential
    • Working knowledge of information, advice and guidance processes Essential
    • Knowledge of effective communication methods Essential
    • Knowledge of target setting models, e.g. SMART Essential
    • Organised and self-motivated with the ability to meet deadlines Essential
    • Demonstrable professional approach and positive attitude, with strong problem solving skills Essential
    • Able to deal with fluctuating workloads and maintain calm under pressure Essential
    • Committed to continuous professional development Essential
  • Behavioural Competencies

    • Releasing potential Essential
    • Respect Essential
    • Collaboration Essential
    • Integrity Essential
    • Sustainability Essential
    • Accountability Essential
  • General

    • To actively contribute to Novus Cambria’s commitment to safeguarding and promoting the well-being of learners and staff.
    • To actively contribute to the principles of Equality and Diversity within the prison.
    • To work flexibly as required.
    • To carry out such training, re-training and updating as may be necessary to fulfil the requirements of the post.
    • To ensure duties are carried out with full regard to Health & Safety legislation and to enable Novus Cambria to meet its objectives in providing a safe and healthy environment for all users.
    • To demonstrate an empathy with the Welsh culture.
    • To undertake other duties that Management may, from time to time, reasonably require, commensurate with the grade.

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